Water Equity

NAWC members are committed to achieving water equity, which means everyone should have access to safe, reliable and affordable drinking water.

As a nation, we must advance water equity to ensure customers of all income levels have access to clean, safe and reliable water. In order to truly benefit customers, we need water service to meet all three components of water equity – safety, reliability and affordability.

• Safe water complies with Environmental Protection Agency (EPA) regulations and Safe Drinking Water Act standards.
• Reliable water is there when customers need it.
• Affordable water means customers are able to pay for this essential service.

For NAWC member companies, the customer is the top priority. NAWC members demonstrate their customer-first mentality in many ways such as making bill paying easy, communicating often about service issues and sharing conservation tips and tricks to reduce water usage.

Although water service is affordable for most customers, NAWC members have demonstrated a long-standing commitment to water equity by creating a variety of customer assistance and conservation programs to help customers who struggle to pay their bills.

• At the onset of the COVID-19 pandemic, NAWC members renewed their focus on customers by voluntarily suspending all disconnections for non-payment.
• Many NAWC members responded to the pandemic by creating new customer assistance programs and/or augmenting existing programs to help struggling customers.
• NAWC believes a federally funded low-income assistance program should become permanent, similar to long-standing programs for electric and natural gas customers.

Providing safe, reliable and affordable water can be challenging given the obstacles many water systems face, including:

• Rising infrastructure costs;
• Water quality concerns (emerging contaminants and lead service lines);
• Extreme weather events;
• And the threat of cyberattacks.

NAWC members maintain safe and reliable water by proactively meeting these challenges by:

• Investing in experienced employees who are able to meet complex and frequently changing environmental and safe drinking water standards;
• Creating sustainable and long-term infrastructure replacement plans to ensure a continued commitment to addressing aging infrastructure;
• Developing security plans and engaging in training exercises to help guard against and respond to cyber and physical attacks;
• Undertaking infrastructure hardening and emergency planning to prepare for extreme weather conditions;
• Pricing water service at a level that is affordable, but that also accurately represents the cost of treating and delivering safe water, so that rate-regulated water companies have access to capital to maintain high-quality service.

Many of the pipes, water mains and treatment facilities in this country are reaching the end of their useful lives and need to be replaced. Incremental and consistent investment in infrastructure allows those costs to be incurred gradually, meaning they are more easily budgeted-for by both NAWC members and their customers.

The 15 largest NAWC companies invest more than $5 billion in their water systems annually. These investments keep rates stable and quality high. NAWC members strive to lift up communities where we live, work and serve, by investing in those communities to create long-lasting positive change and promote public health.

Partnerships and system consolidation are a critical means of expanding access to safe and reliable water across the nation. The drinking water sector in the United States is extremely fragmented, with over 50,000 water systems across the country (compared to 3,300 electric systems). More than half of these systems serve fewer than 500 customers.

Without economies of scale, many small systems are unable to invest in infrastructure, deploy new technology, address affordability issues and treat emerging and existing contaminants. Water system fragmentation increases costs and often decreases water quality, perpetuating environmental injustice and causing disproportionate harm to low-income communities.

Partnering with larger, more experienced water companies, like NAWC members, is a proven way for smaller or struggling systems to obtain the resources necessary to maintain a healthy system and provide customers with safe and reliable water at stable prices.